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FAQ

FAQ

FAQs about our company policies and the extensions our customers love to work with

General

Extension not responding? This is how to debug.

I want to do a proof of concept in my company infrastructure.

Loading the extension took too long to respond.

Will the extension be upgraded?

Which Tableau version is required for extensions?

Can I print my dashboard with an extension present?

I purchased a subscription, but my dashboard says I'm on a free trial

Dashboard continues loading after extension is loaded/Extension not interactive after loading

Where to find the log files?

WriteBackExtreme/MailScheduler Not Responding, this is how to debug

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MailScheduler

MailScheduler: Can I send personal reports with MailScheduler?

MailScheduler: Is the number of emails I can send with the PDF Scheduler limited?

MailScheduler: Can I send multiple dashboards in one PDF file?

MailScheduler: Can I send the email to multiple recipients?

MailScheduler: What is best practice use for personalized views of dashboards (Use of Filters)?

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DashboardUsage 2.0

DashboardUsage: Which databases are supported with Dashboard Usage 2.0?

DashboardUsage: Do I need an internet connection to use DashboardUsage?

EasyDesigns

EasyDesigns: Can you use different corporate identities?

EasyDesigns: Fixes for possible issues on Tableau Cloud/Server

EasyDesigns: Is it also possible to have multiple corporate designs?

WriteBackExtreme

WritebackExtreme SSO "Unknown AssertionConsumerServiceURL" message

CSP problems "frame-ancestor: 'self'"

Error SQL Server: SSL Provider: The certificate chain was issued by an authority that is not trusted.

What SSO attributes do I have to set up for WritebackExtreme Single-Sign-on?

How to extend WriteBackExtreme License

Snowflake returns "Given table name already exists" when creating a schema in WritebackExtreme

Which Module should I use in WriteBackExtreme?

Do we need licenses to deploy the extension in development and test environments?

We like to do a proof of concept with the WriteBackExtreme extension. How can we start?

Can we use 2 instances or 2 different schemas of the WriteBackExtreme extension in the same dashboard?

What databases are supported with WriteBackExtreme?

Is WriteBackExtreme supported when Tableau dashboard is set to Extract mode?

Is blending essential for the writeback functionality?

Does WriteBackExtreme track who added data?

How long does a WriteBackExtreme installation take?

WBE showing error once logged in via SSO

Where to find your SAML configuration in OKTA for WriteBackExtreme

How to setup an ODBC connection

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SuperTables

SuperTables: When does SuperTables load the data when using the pop-up option?

SuperTables: How performance boost is working with large data volume in SuperTables

SuperTables: Why does my page not have a level one heading?

SuperTables: Why certain elements do not have an aria parent role?

SuperTables: I cannot find the landmarks to some elements

SuperTables: Does the SuperTables element in the screen has an identifier?

SuperTables: How do I optimize SuperTables for accessibility?

SuperTables: Accessibility audit shows missing ‘Main roles’ which helps users to skip sections.

SuperTables: Are there other general limitations to accessibility in SuperTables?

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