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FAQ
FAQs about our company policies and the extensions our customers love to work with
General
- Where to find the log files?
- WriteBackExtreme/MailScheduler Not Responding, this is how to debug
- Extension not responding? This is how to debug.
- I want to do a proof of concept in my company infrastructure.
- Loading the extension took too long to respond.
- Will the extension be upgraded?
- Which Tableau version is required for extensions?
- Can I print my dashboard with an extension present?
- I purchased a subscription, but my dashboard says I'm on a free trial
- Dashboard continues loading after extension is loaded/Extension not interactive after loading
MailScheduler
- MailScheduler: Can I send personal reports with MailScheduler?
- MailScheduler: Is the number of emails I can send with the PDF Scheduler limited?
- MailScheduler: Can I send multiple dashboards in one PDF file?
- MailScheduler: Can I send the email to multiple recipients?
- MailScheduler: What is best practice use for personalized views of dashboards (Use of Filters)?
DashboardUsage 2.0
EasyDesigns
WriteBackExtreme
- Where to find your SAML configuration in OKTA for WriteBackExtreme
- How to setup an ODBC connection
- WritebackExtreme SSO "Unknown AssertionConsumerServiceURL" message
- CSP problems "frame-ancestor: 'self'"
- Error SQL Server: SSL Provider: The certificate chain was issued by an authority that is not trusted.
- What SSO attributes do I have to set up for WritebackExtreme Single-Sign-on?
- How to extend WriteBackExtreme License
- Snowflake returns "Given table name already exists" when creating a schema in WritebackExtreme
- Which Module should I use in WriteBackExtreme?
- Do we need licenses to deploy the extension in development and test environments?
- We like to do a proof of concept with the WriteBackExtreme extension. How can we start?
- Can we use 2 instances or 2 different schemas of the WriteBackExtreme extension in the same dashboard?
- What databases are supported with WriteBackExtreme?
- Is WriteBackExtreme supported when Tableau dashboard is set to Extract mode?
- Is blending essential for the writeback functionality?
- Does WriteBackExtreme track who added data?
- How long does a WriteBackExtreme installation take?
- WBE showing error once logged in via SSO
SuperTables
- SuperTables: When does SuperTables load the data when using the pop-up option?
- SuperTables: How performance boost is working with large data volume in SuperTables
- SuperTables: Why does my page not have a level one heading?
- SuperTables: Why certain elements do not have an aria parent role?
- SuperTables: I cannot find the landmarks to some elements
- SuperTables: Does the SuperTables element in the screen has an identifier?
- SuperTables: How do I optimize SuperTables for accessibility?
- SuperTables: Accessibility audit shows missing ‘Main roles’ which helps users to skip sections.
- SuperTables: Are there other general limitations to accessibility in SuperTables?