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FAQ

FAQ

FAQs about our company policies and the extensions our customers love to work with

General

Dashboard continues loading after extension is loaded/Extension not interactive after loading

I purchased a subscription, but my dashboard says I'm on a free trial

Can I print my dashboard with an extension present?

Which Tableau version is required for extensions?

Will the extension be upgraded?

Loading the extension took too long to respond.

I want to do a proof of concept in my company infrastructure.

Extension not responding? This is how to debug.

Where to find the log files?

WriteBackExtreme/MailScheduler Not Responding, this is how to debug

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MailScheduler

MailScheduler: What is best practice use for personalized views of dashboards (Use of Filters)?

MailScheduler: Can I send the email to multiple recipients?

MailScheduler: Can I send multiple dashboards in one PDF file?

MailScheduler: Is the number of emails I can send with the PDF Scheduler limited?

MailScheduler: Can I send personal reports with MailScheduler?

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DashboardUsage 2.0

DashboardUsage: Do I need an internet connection to use DashboardUsage?

DashboardUsage: Which databases are supported with Dashboard Usage 2.0?

EasyDesigns

EasyDesigns: Is it also possible to have multiple corporate designs?

EasyDesigns: Fixes for possible issues on Tableau Cloud/Server

EasyDesigns: Can you use different corporate identities?

WriteBackExtreme

WBE showing error once logged in via SSO

How long does a WriteBackExtreme installation take?

Does WriteBackExtreme track who added data?

Is blending essential for the writeback functionality?

Is WriteBackExtreme supported when Tableau dashboard is set to Extract mode?

What databases are supported with WriteBackExtreme?

Can we use 2 instances or 2 different schemas of the WriteBackExtreme extension in the same dashboard?

We like to do a proof of concept with the WriteBackExtreme extension. How can we start?

Do we need licenses to deploy the extension in development and test environments?

Which Module should I use in WriteBackExtreme?

Snowflake returns "Given table name already exists" when creating a schema in WritebackExtreme

How to extend WriteBackExtreme License

What SSO attributes do I have to set up for WritebackExtreme Single-Sign-on?

Error SQL Server: SSL Provider: The certificate chain was issued by an authority that is not trusted.

CSP problems "frame-ancestor: 'self'"

WritebackExtreme SSO "Unknown AssertionConsumerServiceURL" message

Where to find your SAML configuration in OKTA for WriteBackExtreme

How to setup an ODBC connection

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SuperTables

SuperTables: Are there other general limitations to accessibility in SuperTables?

SuperTables: Accessibility audit shows missing ‘Main roles’ which helps users to skip sections.

SuperTables: How do I optimize SuperTables for accessibility?

SuperTables: Does the SuperTables element in the screen has an identifier?

SuperTables: I cannot find the landmarks to some elements

SuperTables: Why certain elements do not have an aria parent role?

SuperTables: Why does my page not have a level one heading?

SuperTables: How performance boost is working with large data volume in SuperTables

SuperTables: When does SuperTables load the data when using the pop-up option?

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